*Return policy is simple. Make sure that you can only claim the product within 2 days after that request will be not accepted.

All the mobile phone we delivered are original phones with its official warranty.
The product must be in its original condition.
If you receive an electronic item in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement / exchange.
For complain, contact us through the official phone number or place an email at info@dopshop.pk
If you failed to contact us through phone number then must drop an email to us within time limit.
For complain you have to mention your order number and proper reason for returning the product.
The product that is imported from china have only check warranty after that no claim will be accepted.
The electronic products that have 6 months or 1 year brand warranty will be claimed by yourself at that brand’s service center.
If the parcel is open or unsealed than must inform us.
If the product is broken during shipping or some item is missing in the parcel then inform us the relevant query.
Mobile warranty will be claimed to their company’s service center.
Return is only possible if the product is unopened.
Return of opened products only possible if a fault is found.
If fault is claimed in a non-faulty order then shipment charges will be paid by the customer.
For returning a product shipping charges is paid by the customer.
You can ship it to us using any courier service.

REFUND POLICY

The amount of any product will not be return.
Your faulty product is replaced with new one within couple of days.
You can also get a voucher of that amount and buy any other product using that voucher.
For getting voucher you must have to contact us.

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